Help
Delivery & returns
Last updated 7 November 2026
Delivery
| Order value | Cost | Arrives |
|---|---|---|
| £22 and over | Free | 2–4 working days after dispatch |
| Under £22 | £3.49 | 2–4 working days after dispatch |
We dispatch within 2 working days of your order (Monday to Friday, excluding bank holidays) and send tracking by email. We deliver to UK addresses only.
For Christmas delivery, please order by 18 December.
Returns
You can return any item within 30 days of delivery, including if you’ve simply changed your mind. This is longer than the 14 days the law requires.
- Email us with your order number and the item you’re returning.
- Send it back unused, in its original packaging where possible. Please keep your proof of postage.
- We refund you within 14 days of receiving it, to the card you paid with. If you return a whole order within 14 days of delivery, we also refund the standard delivery charge.
For change-of-mind returns you pay the return postage. If an item arrives faulty, damaged or wrong, we pay for the return and you can choose a refund or a replacement.
Personalised items made to your order can’t be returned for change of mind, but your rights for faulty items are unaffected.
Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected.